Customer Service Executive (Mandarin Speaking)

Job Overview

We are hiring Mandarin-speaking Customer Service Executives to support the project. This role involves handling inbound calls and customer emails for a telecommunications client.

👉 Mandarin speaking only is required (no reading or writing requirement).

Key Responsibilities

• Handle inbound customer calls and emails professionally
• Provide accurate information and resolve customer inquiries
• Escalate complex issues according to standard procedures
• Meet individual and team performance KPIs
• Maintain service quality and customer satisfaction standards

Working Arrangement

• Working Days: 5 days per week (rotational roster)
• Working Hours: 9.5 hours per shift (inclusive of 1.5-hour break)
• Operation Hours: 24/7 rotational shifts

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