Customer Service Executive Manufacturing

Customer Service Executive
5 days (Monday-Friday)
Location: Tuas (Company Transport Provided)
Basic Salary: $3200 - $3500

Responsibilities:

• Serve as the main contact person for customer enquiries by phone, email, and in person.
• Respond promptly to customer requests, feedback, and complaints, and follow up.
• Record customer enquiries and collect complete details for follow-up by the Business Development team.
• Work with internal teams such as operations, logistics, billing, and site teams to ensure services are carried out on time.
• Track collection schedules and manage purchase orders.
• Support customer billing, service forms, and required compliance documents.
• Keep customer records, filing systems, and system data accurate and up to date.
• Assist to improve customer service by gathering feedback and suggesting process improvements.

Requirements:

• Good communication and int...