Customer Service Executive

About the Role

We are seeking a chat support executive who is dedicated and a problem solver, guiding customers through their concerns and providing a world-class experience as well.

Responsibilities

• Handle queries and complaints of customers of the renowned technology company
• Transaction handling Services, Problem Solving Efficiency
• Numerical Ability, High level of accuracy
• Energetic, friendly, and approachable individuals who understand the importance of great customer service
• Responsible for delivering high quality and productivity results that meet the identified targets
• Ability to handle a tough situation with the customer
• Strong ability to multitask and take fast decisions independently
• Maintains composure and patience with customers.
• Correctly follow and implement different quality standards/definition documents
• Open to work in 24*7 environment
• ➢ 5 days working ➢ 10 hours of shift ➢ 9 hours of login

Working Schedule

• Days: 5 days per week
• Shifts: Rotational shifts of 10 hours
• Weekly Off: rotational weekly off
• Leave Policy: No planned leaves allowed for the first 3 months

Eligibility Criteria

• Education: Minimum qualification 10+2; graduates are welcome
• Experience: Open to both freshers and experienced candidates
• Note: Candidates currently pursuing any course are not eligible

Required Skills

• Good verbal, written and listening skills (English)
• Typing speed 30 - WPM