Job Description
Job Description
Key Responsibilities:
Requirements
Key Responsibilities: Handle customer inquiries via phone, email, chat, or in-person interactions Resolve customer complaints and service requests in a timely manner Maintain accurate records of customer interactions and resolutions Coordinate with internal teams to resolve customer issues effectively Follow service guidelines, SOPs, and quality standards Ensure customer satisfaction and service-level adherence Identify recurring service issues and escalate for improvement Requirements Graduate in any discipline 1-5 years of experience in customer service or support roles Strong communication and interpersonal skills Good problem-solving and conflict-resolution abilities Basic knowledge of CRM or customer service tools is preferred Ability to work in a fast-paced, customer-facing environment
We are looking for a customer-focused Customer Service Executive to handle customer interactions, resolve service-related issues, and ensure a positive and consistent customer experience.
Key Responsibilities:
- Handle customer inquiries via phone, email, chat, or in-person interactions
- Resolve customer complaints and service requests in a timely manner
- Maintain accurate records of customer interactions and resolutions
- Coordinate with internal teams to resolve customer issues effectively
- Follow service guidelines, SOPs, and quality standards
- Ensure customer satisfaction and service-level adherence
- Identify recurring service issues and escalate for improvement
Requirements
- Graduate in any discipline
- 1-5 years of experience in customer service or support roles
- Strong communication and interpersonal skills
- Good problem-solving and conflict-resolution abilities
- Basic knowledge of CRM or customer service tools is preferred
- Ability to work in a fast-paced, customer-facing environment
Benefits
- Competitive salary package
- Paid leaves and holidays
- Performance-based incentives
- Training and career growth opportunitie s
Requirements
Key Responsibilities: Handle customer inquiries via phone, email, chat, or in-person interactions Resolve customer complaints and service requests in a timely manner Maintain accurate records of customer interactions and resolutions Coordinate with internal teams to resolve customer issues effectively Follow service guidelines, SOPs, and quality standards Ensure customer satisfaction and service-level adherence Identify recurring service issues and escalate for improvement Requirements Graduate in any discipline 1-5 years of experience in customer service or support roles Strong communication and interpersonal skills Good problem-solving and conflict-resolution abilities Basic knowledge of CRM or customer service tools is preferred Ability to work in a fast-paced, customer-facing environment
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