Customer Service Executive (Office hour)

Customer Service Executive

Work location: Toa Payoh (Nearest MRT station: Caldecott)

Responsibilities

• Plan & coordinate the Preventive Maintenance schedule with customers & Field Engineers. Escalate to CS Delivery Manager for non-compliance.
• Dispatch Field Services Engineers (FSE’s) and assign service orders based on the advice of the FSE on helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Prepare billing for the completed Preventive Maintenance
• Generate Reports using excel ,vlookup and pivot table
• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Any adhoc duties assigned by Team Lead from time to time.

Requirements

• Possess good communication and interpersonal skills.
• At least 2 years of relevant experience
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