Customer Service Executive

About SummitNext Technologies Sdn. Bhd.

SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence. As we continue our expansion, we are looking for experienced and customer-focused professionals to join our team.

Job Responsibilities

Customer Service Executive

• Engage with existing customers to maintain strong relationships and improve retention rates.
• Identify upselling and cross-selling opportunities to maximize customer lifetime value.
• Handle inbound and outbound calls related to sales, renewals, and customer retention.
• Address customer concerns professionally and provide effective solutions to prevent churn.

Customer Experience Management

• Ensure a positive and consistent customer experience throughout all interactions.
• Understand customer needs and recommend suitable products or services.
• Meet or exc...