Customer Service Executive (Remote)

Job Description 岗位职责

• Review and verify customer registration details, manage accounts.
• Handle customer emails and coordinate with internal departments for resolution.
• Respond to support tickets and live chat feedback, including complaints.
• Support the marketing team with customer-related tasks; compile and summarize customer service reports.
• Carry out other tasks as assigned by management.
• Maintain confidentiality and adhere to internal data privacy policies.
• Authorized to coordinate with relevant departments to handle customer complaints and service-related matters; follow up on the resolution process of customer complaints and service issues.

Requirements 任职资格及要求

• Personal Traits: Strong communication and service mindset, quick-thinking, responsible, self-motivated, and a fast learner.
• Experience: Customer service experience in the financial industry is preferred...