CUSTOMER SERVICE EXECUTIVE

Job Summary

The role focuses on delivering efficient customer service to clients, managing all documentation for export and import shipments, and providing operational support to ensure a smooth flow of cargo. It also requires strong communication with customers and business partners to maintain service quality.

Responsibilities

• Take full responsibility for coordinating all incoming and outgoing shipments.
• Handle and process import and export shipping documents.
• Liaise with customers, network offices, transporters, carriers, and other third party vendors.
• Manage shipping related enquiries from internal and external customers.
• Resolve operational issues encountered within the organisation or with external partners.
• Provide customised logistics solutions when required.