Customer Service Executive

Duties/Responsibilities:

• Implement appropriate solutions to address customer queries based on sales or customer management knowledge
• Understand and analyze customer logistics service needs by building communicative and open relationships
• Collaborate with stakeholders to grow relationships that assist in revenue generation
• Source and gather costs from agents/vendors/carriers/ airlines and perform data entry
• Provide quotations to customers
• Plan delivery of logistics services that meet customer requirements
• Monitor and follow up with the relevant stakeholders during the delivery of logistics services to customers
• Facilitate adherence to customer service standard
• Resolve customer relationship management conflicts
• Follow situational factors that promote or inhibit change
• Understand risks associated with different approaches of process changes
• Verify billing document...