Customer Service Executive

The Customer Service Executive must be a communicative, analytical and creative team player who can address customers' issues effectively and achieve high levels of customer satisfaction. An individual who monitors responses to customer requests and queries to minimise gaps in customer service delivery while improving customer relationships and experience. Key Responsibilities: 1. Order processing, generate invoices, and credit/debit notes. 2. Handle shipping documents such as Letter of Credit / FTA forms / Certificate of Origin through Chamber of Commerce 3. Shipment arrangement example like liaising with the 3rd parties providing shipping document to both customer & the nominated forwarder for export declaration. 4. Liaise with customers enquiries, deliveries, stock checks from various plants / provide production lead time. 5. Handle customer complaints - Liaising with QA / Purchasing Planning / Logistics / Internal factories - process replacement order/issue credit notes for valid c...