Customer Service Executive

Responsibilities:

• Conduct administrative and operational tasks.

• Work towards company target as a team and maximise student retention.

• Delivery professional and high-quality service experience.

• Identify customers’ needs and maintaining a continuous high level of customer service delivery and satisfaction.

• Ensure proper check-in management is practiced at the centre.

• Assist with crowd management during peak period.

• Work closely with the Sales enrolment team and provide regular feedbacks and insights to achieve greater customer intimacy.

• Proactively attend to customers’ feedback and challenges in a professional manner.

• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.

• Drive efforts to improve operational processes and system...