Customer Service Executive

Job Summary:

The Customer Service Executive maintains a good relationship and works directly with the customers to complete sales transactions. His/her duties include responding to enquiries, providing quotations and order fulfilment.

Job Responsibilities

• Attend customer enquires through email and phone, prompt reply/acknowledgement to customer and general sales matters.

• Liaises with internal departments and external vendors to check availability of stock, pricing, delivery deadlines and payment.

• Prepare Quotations, Sales Order, Purchase Order and Invoice.

• Monitor and follow up on sales quotations and orders.

• Sales support to sales team and planning for fulfilment of order placed by customers.

• Ensure proper documentation records and filings.

• Create and customer records.

• Liaise with forwarder and vendor on shipment.

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