Customer Service Executive

Salary: Up to $3,500 (12 months contract)
Location: Serangoon North
Working Hours: Monday–Thursday (8:30am–6:00pm), Friday (8:30am–5:30pm)

Customer Care & Account Support

• Support Sales Specialists in preparing customer quotations using standard templates and conducting online bidding for government accounts.
• Validate Master Service Agreements (MSA) in accordance with product policies and upload documentation into the e-ordering portal.
• Assist with post-sales follow-ups to track order progress and ensure accurate and timely completion of customer requests.
• Process billing adjustments and revisions accurately, investigating and resolving billing discrepancies to ensure compliance and customer satisfaction.
• Ensure timely and accurate bill submissions for government agencies in line with regulatory requirements.
• Provide pre-sales and post-sales support as required by Sales Specia...