Customer Service Executive

Job Details:

• Location: Near Tanjong Pagar MRT
• Contract duration: 12 months
• Working hours: Mon – Thurs (8.30am – 6pm), Fri (8.30am –5.30pm)

Customer Care and Account Support

• Support Sales Specialists to raise quotation to customers using standard templates and perform online bidding for Government accounts.
• Validate Master Service Agreement (MSA) in accordance with product policies and upload into e-ordering portal.
• Assist Sales Specialists to perform post-sales follow-up work to track status and ensure orders/requests are completed and executed correctly.
• Process billing adjustments and revisions accurately while investigating and resolving billing disputes to ensure customer satisfaction and compliance.
• Ensure accurate and timely bill uploads for government agencies, complying with regulations for smooth processing.
• Perform any pre-sales/post-sales activities as and when required by...