Customer Service Executive

Purpose of the Role

The Customer Service Executive plays a key operational role in ensuring the accurate and timely execution of customer orders for international customers. This role supports close coordination across Sales, Logistics, Finance, and external partners to meet delivery commitments and maintain high service standards as per scales globally.

Key Responsibilities

• Process international quotations, sales orders, and invoices end-to-end, ensuring accuracy and timely acknowledgment

• Track and update payment status and coordinate with Finance to resolve discrepancies

• Communicate delivery schedules, shipment updates, and revisions clearly to international customers across different time zones

• Support on-time delivery by coordinating with logistics partners and validating shipping and export documentation

• Ensure customer-facing documents are accurate, complete, and compliant w...