Customer Service Executive (Travel Process )

Job description

As a Customer Service Executive in a travel agency, you'll
be the point of contact for clients, addressing inquiries, resolving
issues, and ensuring a positive travel experience by providing information,
booking travel arrangements, and handling complaints effectively. 

Key Responsibilities:

· Customer Interaction:

·Answer phone
calls, emails, and chat inquiries promptly and professionally.

·Provide accurate
and helpful information about destinations, travel packages, and travel
requirements.

·Address customer
questions, concerns, and complaints in a timely and empathetic manner.

·Build rapport
with clients and establish a positive customer experience.

· Travel Booking and Management:

·Assist clients in
planning and booking travel arrangements, including flights, accommodations,
and tours.

·Manage bookings,
make changes, and handle cancellations as needed.

·Collect payments
and process refunds.

· Problem Solving:

·Handle travel
issues, conflicts, and complaints effectively and efficiently.

·Research and
provide solutions to customer problems.

·Escalate complex
issues to appropriate personnel.

· Record Keeping:

·Maintain accurate
records of bookings, payments, transactions, and customer interactions.

·Update client
information and track travel itineraries.

· Sales and Promotion:

·Promote travel
packages and services to potential clients.

·Identify customer
needs and suggest appropriate travel options.

· Other Duties:

·Stay updated on
travel trends, destinations, and industry news.

·Attend travel
seminars and conferences.

·Contribute to
agency efforts by accomplishing related tasks as needed. 

INTERESTED CANDIDATES CAN APPLY OR CONTACT:
ANUSHKA GUPTA

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