Job Description

Key Responsibilities

Customer Support

  • Manage inbound international customer calls professionally
  • Provide accurate and timely solutions to customer queries
  • Ensure high levels of customer satisfaction and service quality

Process & Quality Adherence

  • Follow defined BPO processes and standard operating procedures
  • Maintain accurate records of all customer interactions

Shift & Work Schedule

  • 5 days working in rotational shifts
  • 2 rotational weekly offs

Incentives & Benefits

  • Good performance-based incentives
  • Opportunity to work with top international BPO clients


Skills Required
crm software, Active Listening, Product Knowledge, Multitasking, Time Management, Conflict Resolution

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