Customer Service Group Leader

At UL Solutions, our customers are at the heart of everything we do. As a Customer Service Group Leader , you will be responsible for managing a customer care team, ensuring effective workload distribution, meeting performance goals and KPIs, and fostering staff development. You will oversee team performance, assign work strategically, and support individual growth through coaching and mentoring. This role plays a key part in maintaining high standards of customer service and operational efficiency.



Additionally, you will identify and resolve issues related to customer engagements and be involved in escalations related to the support services provided.

+ Conduct regular 1:1s, coaching, and mentoring sessions to support individual growth.

+ Foster a collaborative, trust-based team culture.

+ Maintain strong performance accountability by regularly assessing team members to ensure they consistently meet or exceed minimum performance...