Job Description
Asst. Manager - Customer Service (Import)
Swift Cargo Pvt. Ltd. Andheri (East), Sakinaka, Mumbai Metropolitan Region (On-site)
Swift Cargo is a leading International Logistics Company in ocean and air container transportation. We’ve been in this space for over 34 years now with a turnover of about 2500 crores presently. We are present in 5 countries (India, USA, Dubai, Canada, & Thailand) with 20 office & 600+ FTEs. We are leaders in the US- India Trade lane.
Job description:
Follow up on rates and schedules on a weekly basis.
Handle enquiries received from agents (DDP / DDU / DAP).
Follow up on agents’ sales leads Regular follow-up on customer enquiries.
Nomination follow-up with agents for booking details.
Follow up on BL draft, corrections, final BL, and Telex BL for FOB shipments.
Follow up on container pre-alerts.
Check and verify agent debit notes (DN).
Coordinate with warehouse regarding special cargo (heavy / over-dimensional / DG).
Raise Proforma Invoices to consignees and obtain confirmation.
Raise GST invoices to consignees.
Update container status to customers on a daily basis.
Update cargo pickup dates Complete cost and revenue charge updates in the system.
Plan vessel details for FOB consignees.
Follow up on final BL / Telex BL for CIF shipments.
Follow up on vessel inward status.
Follow-up with customer for outstanding payments.
Key Skills and Qualifications Experience:
Typically 3-5 years of progressive CS experience ideally within the Freight Forwarding.
Education: Any graduation with minimum first class.
Industry-Specific Knowledge: A strong understanding of the logistics and freight forwarding business model.
Adaptability to Technology: Familiarity with logistics software.
Communication Skills: Excellent communication and interpersonal skills, with cross-cultural sensitivity, to build relationships with a diverse, multi-location workforce and international stakeholders.
Problem-Solving: Strong analytical and problem-solving abilities to handle the fast-paced nature of the industry and unexpected disruptions.
Swift Cargo Pvt. Ltd. Andheri (East), Sakinaka, Mumbai Metropolitan Region (On-site)
Swift Cargo is a leading International Logistics Company in ocean and air container transportation. We’ve been in this space for over 34 years now with a turnover of about 2500 crores presently. We are present in 5 countries (India, USA, Dubai, Canada, & Thailand) with 20 office & 600+ FTEs. We are leaders in the US- India Trade lane.
Job description:
Follow up on rates and schedules on a weekly basis.
Handle enquiries received from agents (DDP / DDU / DAP).
Follow up on agents’ sales leads Regular follow-up on customer enquiries.
Nomination follow-up with agents for booking details.
Follow up on BL draft, corrections, final BL, and Telex BL for FOB shipments.
Follow up on container pre-alerts.
Check and verify agent debit notes (DN).
Coordinate with warehouse regarding special cargo (heavy / over-dimensional / DG).
Raise Proforma Invoices to consignees and obtain confirmation.
Raise GST invoices to consignees.
Update container status to customers on a daily basis.
Update cargo pickup dates Complete cost and revenue charge updates in the system.
Plan vessel details for FOB consignees.
Follow up on final BL / Telex BL for CIF shipments.
Follow up on vessel inward status.
Follow-up with customer for outstanding payments.
Key Skills and Qualifications Experience:
Typically 3-5 years of progressive CS experience ideally within the Freight Forwarding.
Education: Any graduation with minimum first class.
Industry-Specific Knowledge: A strong understanding of the logistics and freight forwarding business model.
Adaptability to Technology: Familiarity with logistics software.
Communication Skills: Excellent communication and interpersonal skills, with cross-cultural sensitivity, to build relationships with a diverse, multi-location workforce and international stakeholders.
Problem-Solving: Strong analytical and problem-solving abilities to handle the fast-paced nature of the industry and unexpected disruptions.
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