Job Description

Are you looking for a position that will help you learn more about the fintech sector? Do you enjoy supporting B2B clients on their mission to plan their financial future?
If you thrive in a fast-paced, customer-centric environment and have excellent communication skills, we have an exciting opportunity for you in Valencia, Spain!

Your responsibilities and impact as a Customer Specialist for Fintech Industry will be:

  • Support B2B customers mainly over e mail and chat, but also phone

  • Constantly brainstorm with your colleagues to improve the Customer Experience

  • Troubleshooting, innovation, and change management are part of the daily business

  • Control and handle payment inquiries from sellers and buyers through various client platforms

  • Responsible for Trustpilot reviews improving overall company NPS through excellent service

  • Flagging and escalation of customer queries and coming up wi...

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