Job Description

FIND YOUR 'BETTER' AT Blue Cross

If you believe in better, we’d love to hear from you.

About the Role

Responsible for supporting the day-to-day activities of a particular area of the business on either full-time or part-time basis, with the aim of learning practical knowledge of the business area, the company and the industry.

Responsibilities:

Analytics and Performance Tracking

  • Assist in monitoring and analyzing key performance metrics for Customer Service and operations teams.
  • Support preparation of reports and dashboards to provide insights on service quality and efficiency.
  • Help identify trends and opportunities for improvement through data analysis.

    • Project Support and Execution

  • Contribute to planning and coordination of projects for Customer Service and operations teams, such as complaint management systems.
  • Assist with workflow initiatives,...

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