Customer Service Italian - Remote

We are looking for a Customer Service Representative, fluent in Italian, to ensure outstanding customer experience for our Italian-speaking clients, managing inquiries, complaints, and order processes efficiently.

Key Responsibilities:

• Handle customer queries, complaints, and requests in Italian via phone, email, and chat
• Collaborate with internal teams to resolve customer issues quickly
• Maintain updated client records in CRM systems
• Identify and report on recurring issues to drive improvements

Requirements:

• Native or fluent Italian (spoken and written)
• Proficient English
• Previous customer service experience
• Strong communication and problem-solving skills
• Familiarity with CRM software is a plus

What We Offer:

• Remote work as long as you are based in Portugal
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