Customer Service

Become a key part of the Elite Transform Team as a Customer Service Representative. This full-time position is based in Medini, Johor and will see you playing a vital role in delivering excellent customer service to our valued clients. Whether you thrive in a fast-paced environment or enjoy building meaningful relationships, this varied and challenging role could be the perfect next step in your career.

What you'll be doing

• Responding to customer inquiries and resolving issues via phone, email, and other communication channels
• Actively listening to customers, understanding their needs, and providing tailored solutions
• Maintaining accurate records and documentation of customer interactions
• Identifying opportunities to improve customer satisfaction and process efficiencies
• Collaborating with cross-functional teams to ensure a seamless customer experience
• Adhering to company policies, procedures, and service level agr...