Customer Service - Korean Speaker

We are seeking a Korean-speaking Customer Service Representative to join our Travel Account team. In this role, you will provide exceptional support to customers by handling inquiries related to travel bookings, cancellations, and general travel assistance. You will communicate effectively in Japanese and English, ensuring a seamless customer experience. Respond to customer inquiries via phone, email, and chat in Korean and English.

• Assist customers with hotel reservations, itinerary changes, and travel-related concerns.
• Provide accurate information on hotel policies, rates, and promotions.
• Resolve customer issues promptly and professionally, escalating complex cases when necessary.Maintain detailed and accurate records of customer interactions in the system.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Clarify customer requirements; probe for...