Job Description
This is a full-time role for a Customer Service Lead at Integrated 3PL.
The Customer Service Lead is our founding member for customer support.
Tasked with overseeing daily customer support and operational support tasks, high customer satisfaction levels, and effective phone/ written etiquette.
**Qualifications**
- 1 Year plus experience with Import/Exports Operations.
- Proven Knowledge on Legislation in Foreign Trade Business.
- Customs Experiences is an asset.
**Duties and Responsibilities**:
- Help manage current customer accounts.
- Deal with a high volume of inbound and outbound phone calls.
- Maintain an excellent working relationship with your customer by responding courteously and professionally to all inquiries concerning work-orders, invoicing, shipments, inventory management and special projects.
- Solve customer and carrier problems and help resolve issues.
- Provide shipment quotes for customers and set up shipments as required by custom...
The Customer Service Lead is our founding member for customer support.
Tasked with overseeing daily customer support and operational support tasks, high customer satisfaction levels, and effective phone/ written etiquette.
**Qualifications**
- 1 Year plus experience with Import/Exports Operations.
- Proven Knowledge on Legislation in Foreign Trade Business.
- Customs Experiences is an asset.
**Duties and Responsibilities**:
- Help manage current customer accounts.
- Deal with a high volume of inbound and outbound phone calls.
- Maintain an excellent working relationship with your customer by responding courteously and professionally to all inquiries concerning work-orders, invoicing, shipments, inventory management and special projects.
- Solve customer and carrier problems and help resolve issues.
- Provide shipment quotes for customers and set up shipments as required by custom...
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