Customer Service Lead

Main purpose of the

This is a full time role for a candidate who assist Managers in training and developing customer service representatives. Answering inbound escalated calls, chats, and emails with professionalism and excellent support. Other duties may be added as needed. This is a remote Customer Service Team Lead role, open to residents in Texas and Idaho state.

This position will require broad flexibility and may require working weekends

*This is a remote Customer Service Team Lead role, open to residents in Texas/Idaho/Nevada state. The schedule is as follows: Sat-Wed, 7AM03:30PM PST.

Major Responsibilities:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

•Train and develop a team of customer service representatives.

• Review email, chat, and phone call communications ensuring that company policies and ideals are ...