Job Description
**Job Details**
As a Customer Service Team Leader, you will take full responsibility for the timely and accurate processing of orders to achieve Johnson Controls revenue targets. You will set up the structure to support the ongoing activities, managing, motivating, and developing team members. You will also be expected to deliver department’s continuous improvement savings.
**Short description**
Provide customer service, manage incoming enquiries, and handle orders. Cover the process from receiving customer purchase order through to receipt of payment excluding the transport.
**Main responsibilities**
Be accountable for below mentioned activities and ensure they are performed on timely manner, with sustainable and acceptable quality
**Order Processing**
- Receiving customer order by phone, mail (Salesforce) fax or EDI
- Check products and quantities ordered (start up process for non-standard products)
- Check requested delivery dates and delivery address
-...
As a Customer Service Team Leader, you will take full responsibility for the timely and accurate processing of orders to achieve Johnson Controls revenue targets. You will set up the structure to support the ongoing activities, managing, motivating, and developing team members. You will also be expected to deliver department’s continuous improvement savings.
**Short description**
Provide customer service, manage incoming enquiries, and handle orders. Cover the process from receiving customer purchase order through to receipt of payment excluding the transport.
**Main responsibilities**
Be accountable for below mentioned activities and ensure they are performed on timely manner, with sustainable and acceptable quality
**Order Processing**
- Receiving customer order by phone, mail (Salesforce) fax or EDI
- Check products and quantities ordered (start up process for non-standard products)
- Check requested delivery dates and delivery address
-...
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