Job Description

Customer Service Representative (Healthcare Sector)
Location
: San Isidro, Lima (On-site - Av. Juan de Arona)

Experience
Level
: Entry Level / Hyper Junior

Language
Requirement
: Advanced English / Full Fluency)

Role Summary

  • Serve as the first line of support for an innovative digital health solution in the U.S. market.
  • Ensure customer satisfaction by responding to inquiries, resolving technical issues, and providing accurate information in a fast-paced environment.

Key Responsibilities

  • Manage customer inquiries across multiple channels: incoming calls, emails, web forms, and chat.
  • Handle and de-escalate situations with dissatisfied customers empathetically, offering effective solutions and escalating complex cases as needed.
  • Maintain accurate records of interactions in the system and collaborate with the team to enhance service standards.
  • Ensure the security and privacy ...

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