customer service manager

🌟 Key Responsibilities

Lead, coach, and motivate a team of Class Mentors to achieve monthly KPIs in course completion, engagement, and referrals.

Increase student activity and satisfaction by driving consistent class attendance and proactive learning engagement.

Develop and execute strategies to generate new referral leads and improve conversion rates.

Monitor performance data, analyze trends, and design action plans for continuous improvement.

Collaborate with senior management to align operational goals with overall business objectives.

Conduct regular coaching, performance reviews, and training sessions to enhance team capabilities.

✅ What We’re Looking For

Bachelor’s degree or above.

At least 5 years of experience in Customer Success, Account Management, or Education-related roles, including 1+ year in a managerial position.

Strong command of English and Arabic, both written and spoken.

Proven track record of meeting or exceeding performance-based KPIs (e.g., engagement, course utilization, referrals).

Excellent leadership, coaching, and interpersonal skills.

Data-driven mindset, with strong analytical and problem-solving abilities.

Highly adaptable and thrives in a fast-paced, evolving environment.