Customer Service Manager

We’re looking for someone who takes pride in leading a team, thrives in a fast-paced environment, and values delivering a seamless customer experience. If you enjoy motivating others, problem-solving, and ensuring every client interaction is handled with care and professionalism, this could be the ideal next step for you.

Our client is seeking a Customer Service Manager to oversee and support the day-to-day operations of a busy customer service department. This role plays a key part in managing people, processes, and performance to ensure business goals are met and clients receive the highest level of service and support.

Duties & Responsibilities

• Lead and oversee the Customer Service team, ensuring staff are performing at their best
• Review and manage workflow, KPIs, and performance goals
• Handle and resolve client complaints and enquiries in a timely and professional manner
• Audit documentation and maintain accu...