Customer Service Manager

Customer Service Manager — Sharp & Carter • Adelaide

My client, a leading player in the packaging industry, is seeking an experienced and dynamic Customer Service Manager to join their team. This is an opportunity for a proactive leader who thrives on operational excellence, team development, and delivering exceptional customer experiences.

Responsibilities

• Lead and mentor a high-performing customer service and administration team.
• Enhance operational systems, processes, and policies using Lean principles.
• Collaborate with production and other teams to ensure on-time delivery.
• Manage financial processes, including accounts payable and receivable, with robust controls.
• Drive initiatives to improve service quality, employee engagement, and operational performance.
• Support workplace safety and compliance.

What You Bring

• Minimum of four years’ experience in a simi...