Customer Service Manager

Leon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC.

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Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step‑thru e-bikes. Our products are sold via our own online website as well as on E‑Commerce platforms and through our dealers and retail stores worldwide.

With strong growth and expansions in place, we are now seeking sales professionals to join us as Customer Service Manager for Europe and North America.

Responsibilities

• Build, manage and lead a team of customer services to handle all after‑sales support and customer enquiries.
• Write, set up and create SOPs for after‑sales customer support and service excel...