Customer Service Manager

Position Summary:

The LATAM Customer Service Manager is responsible for overseeing Customer Service/Order Management team for Latin American Countries. Also, the Customer Service Manager is an enabler, for both performance and development, for the members of CS team.

This position has a high interaction with Sales Operations, Commercial, Planning, Logistics, Finance, Legal, Compliance & HR regional Directors, as well as with global peers and suppliers.

Duties & Responsibilities:

Under and in accordance with all applicable government laws, regulations and ASP policies, procedures and guidelines, this position will:

• Drive solution-oriented decisions, 
• Collaborate closely with cross-functional departments to ensure orders are processed accurately and efficiently. 
• Contributes to the company's overall customer service/order management strategy to help ensure we have a seamless and efficient quote-to-cash process and exceptional...