Customer Service Manager CSM (m/f/d)

JOB SUMMARY

The Customer Service Manager (CSM) serves as main point of contact with the customer. Works with the Service Center Team and Technical Service Manager (TSM) to maintain and develop a positive relationship with current and future customers. Responds to customer inquiries and is responsible for assuring customer satisfaction by coordinating with the Service Center Team.

JOB RESPONSIBILITIES

• Coordinate and communicate all aircraft issues with the customer.
• Meets customer upon arrival, reviews work scope with customer and add squawks as required during arrival debrief.
  • Review warranty programs.
  • Discuss applicable service bulletins, quotes, and flat rates as required by the customer.
  • Adjust schedule as needed.
  • Discuss credit terms and collect prepay or deposits, if applicable.
• Define communications and discrepancy approval process with the customer throughout visi...