Customer Service Manager

SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair. As the Customer Service Manager, you will be responsible for managing a team of Customer Service Representatives who are the initial point contact for our customers. The Customer Service Manager will ensure effective, efficient, and customer-oriented support for all customers. The CS Manager will provide staff support and motivation, as well as develop and implement short and long-term plans for the team and the department in alignment with company objectives and strategic plans.Responsibilities:Supervise day-to-day operations in the Customer Service Department, with a goal of providing outstanding customer service to our and implement effective customer service policies, standards and practices designed to improve the customer experience and define and communicate all goals and standards to the team. Maintain team’s accountability for operational and business , mentor, and lead diverse personalities and talents to create a strong and well- functioning technical, service, and selling skills training for members of the Customer Service and deliver periodic performance appraisals intended to establish mutual goals, recognize employee accomplishments, and foster professional growth and and enhance interdepartmental working relationships to improve response times, the quality and accuracy of deliverables, and, ultimately, customer and enhance relationships with key vendors and with management to establish, implement, monitor, and manage pricing and oversee staffing direct Customer Service responsibilities for at least one significant customer within the districtEngage as backup Customer Service Rep as necessary during team vacations or leaveWork directly with Regional Sales ManagerTravel once or twice a quarter to SLC and Boise, ID.Required Experience:5 years’ supervisory / management experience in customer service management verbal, written, analytical and leadership ability to effectively educate, lead, and engage in employee performance management, delivering performance improvement plans and conducting performance leadership skills with the ability to motivate employees to perform at peak standards.Ability to manage the escalation process with strong follow-through and attention to detail Liaison with internal and external stakeholdersStrong coaching and mentoring with the Microsoft Office suite products including Excel and Word.Preferred Experience:Familiarity with fluid power, motion control and/or automation :Associates or bachelor's degree in a related field or equivalent work experienceWe are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact to request reasonable accommodation. Only requests for accommodations in the application process will be returned. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.