Customer Service Manager

Job Title: Customer Service Manager (India)

Location: Home based in Hyderabad (Remote)

Experience: 5+ years' experience in a senior customer service leadership role

Qualification: Experience managing teams of 10+ representatives

Work Schedule: 48 hours per week, alternating weekend shifts (8:30 am - 5:30 pm UK time)

We're hiring a Customer Service Manager for one of our clients, a specialized healthcare provider focused and dedicated to improving patient lives through professional hearing care and efficient clinical service delivery.

As the Customer Service Manager, your responsibilities would be:

• Drive revenue by maximizing appointment utilization through effective lead conversion and diary management.
  
• Lead and motivate a remote admin team, tracking daily performance against KPIs and service goals...