Job Description
Description
We are looking for a skilled and proactive Customer Service Manager to oversee operational efficiency and team performance within a dynamic real estate environment. This short-term contract to permanent position is based in Jackson, Mississippi, and involves managing customer service processes, ensuring compliance, and fostering effective communication with clients and staff. The ideal candidate will possess strong organizational and leadership abilities while demonstrating expertise in customer service management.
Responsibilities:
• Supervise and ensure employees meet contractual obligations related to mail services and operational requirements.
• Conduct interviews, onboard new talent, evaluate performance, and take disciplinary action as needed.
• Oversee employee time-off tracking and approvals to maintain workforce consistency.
• Prepare and submit monthly reports on mailroom and receptionist desk metrics.
We are looking for a skilled and proactive Customer Service Manager to oversee operational efficiency and team performance within a dynamic real estate environment. This short-term contract to permanent position is based in Jackson, Mississippi, and involves managing customer service processes, ensuring compliance, and fostering effective communication with clients and staff. The ideal candidate will possess strong organizational and leadership abilities while demonstrating expertise in customer service management.
Responsibilities:
• Supervise and ensure employees meet contractual obligations related to mail services and operational requirements.
• Conduct interviews, onboard new talent, evaluate performance, and take disciplinary action as needed.
• Oversee employee time-off tracking and approvals to maintain workforce consistency.
• Prepare and submit monthly reports on mailroom and receptionist desk metrics.
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