Job Description

Hamamatsu, Shizuoka, Japan

At Dümmen Orange, every role contributes to our mission of creating sustainable value in ornamental horticulture. As Customer Service Manager, you play a key role in Japan CS team. Your work directly supports Commercial team and helps us deliver innovation, quality, and value to our customers and partners worldwide.


Why this role matters


The Customer Service (CS) team in Japan plays a critical role by handling import operations and order management for Japanese customers.


This position manages the Japan CS team (5 members) and leads operational excellence, process improvement, system alignment, customer satisfaction enhancement, and contribution to profitability.

  • Opportunity to rebuild and elevate Japan’s CS operations

  • High ownership to drive improvements in collaboration with global teams

  • Cross-functional exposure across operations, systems, and customer experience

  • A...

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