Customer Service Manager

We are a logistics company and have an opening for a Customer Service Manager at our Transportation Dept.

Attend to major customer's enquiries and liaise with customers to ensure that all the job requirements of the orders given are captured, in the event if the team members are not able to assist

Perform trucking job creation when necessary

Responsible to monitor and liaise closely with Operations Team on the execution of jobs received in her team

Monitor job and provide timely updates for shipment, including updating of container details into system

Advise customers on delivery schedule/ inventory

Maintain inventory report and undertake monthly closing of accounts

Oversee and monitor progress of job orders and shipments of team

Maintain business relationship with customers and responsible for customer management on a higher level

Communicate and coordinate with the appointed third-parties in relation to job orders

10.    Assist in all aspects of accounts receivables process including billing, invoices, issuance of debit notes and credit notes as while as checking of teams' invoices

11.    Ensure all billings accruals and payments are made on time and generate invoices for posting to customers

12.    Maintain billing system data integrity

13.    Accountable for accuracy and precision of billing processes to customers

14.    Oversee and guide the respective teams

15.    Maintain networking with other departments with relating to executing of job orders

16.    Assist in permit declaration for job orders when required or when necessary

17.    Work with managers to draft out reports and findings into official reports when dealing with feedback and complaints

18.    Involved and come up with improvement plans for the team and in turn oversee the execution of the plans

19.    Assist in ad-hoc quotation or commercial rates requests

Support Managers in terms preparation of financial or any form of relevant reporting as per required by Senior Management