Customer Service Manager

RedotPay is a global crypto payment fintech company headquartered in Hong Kong, focused on integrating blockchain solutions with traditional financial systems. Our user-friendly platform empowers millions worldwide to spend and send crypto assets seamlessly, promoting faster, more accessible, and inclusive financial services. We are dedicated to advancing financial inclusion for the unbanked and supporting crypto enthusiasts by driving the adoption of secure, flexible crypto-powered solutions. Join our dynamic team to shape the future of finance and contribute to meaningful global impact.

Key Responsibilities

Customer Service Delivery & Operations Management

• Lead global customer service delivery and ensure smooth business operations. Drive continuous optimization across product, technology, operations, and business teams through refined service management to improve support efficiency and customer experience.

Team Building & Tale...