Customer Service Manager

We're looking for a Customer Support Manager with deep operational expertise, sharp leadership skills, and a builder's mindset.

YOUR MISSION

To lead and elevate a 10-person customer support team, implement scalable systems, and serve as the operational bridge between support, fulfillment, and leadership. You'll be responsible for ensuring timely issue resolution, maintaining top-tier response quality, and proactively identifying opportunities to improve customer experience across the board.

WHO THEY ARE

This is no ordinary eCommerce company. You'll be joining a fast-scaling eCommerce incubator behind seven high-performing brands, each built from the ground up with data, design, and performance at their core. With a proven formula for growth and innovation, this incubator thrives on launching and scaling products that shoppers actually want. Every day brings fresh challenges, creative freedom, and the chance to leave your mark on brands seen by millions. <...