Job Description
Job Title: Customer Service Manager
Summary:In this role, you will manage support and develop Customer Service Representatives, ensuring the day-to-day execution of Customer Service operations; monitor team performance and contribute to a positive workplace. You will provide excellent customer service by leading and motivating the CS team, developing employee loyalty programs, and achieving customer satisfaction goals.
Please note that this role requires on-site presence five days per week, Monday through Friday.
Responsibilities Include:
+ Ensure the management, development, and monitoring of the Customer Service team with respect to all Momentive values, strategy, and policies;
+ Ensurean effective and efficient Order to Cash process to maximize efficiency and service level;
+ Coach & develop Customer Service agents to emphasize their customer focus, customer i...
Summary:In this role, you will manage support and develop Customer Service Representatives, ensuring the day-to-day execution of Customer Service operations; monitor team performance and contribute to a positive workplace. You will provide excellent customer service by leading and motivating the CS team, developing employee loyalty programs, and achieving customer satisfaction goals.
Please note that this role requires on-site presence five days per week, Monday through Friday.
Responsibilities Include:
+ Ensure the management, development, and monitoring of the Customer Service team with respect to all Momentive values, strategy, and policies;
+ Ensurean effective and efficient Order to Cash process to maximize efficiency and service level;
+ Coach & develop Customer Service agents to emphasize their customer focus, customer i...
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