Customer Service Manager

Ikigai Cases is hiring for a Customer Service Manager

Location: Remote

Compensation: $1800 per month + performance-based bonuses

About the Company

Ikigai Cases ( is a family‑owned e‑commerce business selling premium metal pill cases. Founded in December 2021, the business has been operated by two brothers from Washington, DC since then. After four years, the company has grown to selling thousands of pill cases every month and double‑digit team members, including a thriving remote team.

Our mission is simple: to make exceptional pill cases and provide exceptional customer service. We uphold this commitment by managing our fulfillment operations in‑house and offering white‑glove service to our customers.

We are looking to hire a Customer Service Manager to join our growing remote team.

5 Core Responsibilities

• Elite Decision‑Making & Judgment: Make consistently corre...