Customer Service Manager

We are seeking a Customer Service Manager to develop and execute strategic initiatives that deliver a superior customer experience. You will be responsible for conceptualizing and developing a Digital First customer showroom journey, building necessary tools and processes, and strengthening salesmen training and engagement programs. This role requires a professional who can track analytics, design loyalty programs, and engage with sales and distributor teams to develop relevant solutions.

Roles & Responsibilities:

• Strategic Initiatives: Develop and execute strategic initiatives aimed at delivering a superior customer experience.
• Retail Infrastructure: Conceptualize and develop a Digital First customer showroom journey, ensuring its execution across all key markets. Build necessary tools and processes to deliver a superior and differentiated experience.
• Analyt...