Customer Service Manager

Position Overview

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As a Customer Service Manager (CSM), you will be responsible for managing and coordinating the overall activities of a Customer Service team, including customer satisfaction and quality. You will be responsible for coaching and development of the Customer Service team to drive continuous improvement in their overall performance. You will promote and adhere to Company Core Values by performing duties in a manner consistent with being a team leader and driving Stellar Service Principles while supporting the continued growth of the company. As a CSM, you will manage the processes and performance in daily activities of CSRs to achieve established operating income and ROA goals while maintaining and promoting a safe working environment.

Key Responsibilities

Lead, manage, and motivate the Customer Service team.

• Responsible for hiring and training the CSR staff, including ...