Job Description

Job Purpose

The Customer Service Manager is responsible for ensuring an excellent and sustainable level of customer service, building long-term customer relationships, and guaranteeing the efficient execution of the Order to Invoice process.


The role aims to balance customer satisfaction, operational efficiency, and cost control, acting as the main point of contact between customers, internal teams, and Supply Chain.

Position in the Organization

  • Reports to: Supply Chain Manager

  • Works closely with: Sales, Demand Planning, Logistics, Finance

  • Manages: Customer Service / Sales Administration team (depending on country scope)

    • Key Responsibilities


    Customer Service Management

  • Ensure the smooth and accurate execution of the Order to Invoice process (order entr...

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