Job Description

.fit_to_content{width:%;height:auto}Your role

As a Customer Service Manager, your mission is to take responsibility for the complete customer service experience which includes all service administration and planning the day to day work schedules, ensuring that all planned service requirements are met in a timely and efficient manner. You will report to Business Line Manager.

You will

  • Manage and develop the service coordination team into a modern, professional, and cost-effective business unit with a strong customer dedication.
  • Collaborate closely with the CTS team to successfully implement business growth strategies and regional target.
  • Support and actively participate in the training and development of your team members.
  • Focus on best practices and consistency in operations, planning, and logistics, including utilization, WIP, Invoicing, AR and SP backlog management.
  • Maintain a high focus on the service business, ensuring service plans an...

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