Customer Service Manager

Hamilton Kent is a leader in providing innovative sealing solutions for infrastructure applications. Our mission is to shape a better tomorrow by connecting communities through resilient and sustainable products. We are currently seeking a Customer Service Manager based in Etobicoke who will report directly to the Director of Sales and Marketing.

Job Summary

As the Customer Service Manager, you will lead a dynamic team of Customer Service Representatives (CSRs) to deliver a consistent, high-quality customer experience aligned with Hamilton Kent’s customer intimacy strategy. You will have the opportunity to shape service delivery, drive operational efficiency, and foster continuous improvement in a fast‑paced manufacturing environment. Your leadership will directly impact customer satisfaction and support our broader business goals.

Principal Responsibilities

• Lead, coach, and support a team of CSRs, fostering a collabor...