Customer Service Manager

Responsibilities:

• Lead, coach, and mentor the customer service team to enhance service delivery.
• Oversee the team's effectiveness in managing sales leads and generating necessary documents, including proposals and invoices.
• Manage daily operations, ensuring prompt resolution of customer inquiries, service issues, and escalations.
• Maintain an efficient filing and database system for customer records and service documentation.
• Spearhead digital transformation initiatives related to new systems or software.
• Manage major client accounts, ensuring contract compliance and fostering strong relationships.
• Prepare and generate monthly performance reports, focusing on adherence to operational goals.
• Establish and monitor key performance indicators (KPIs) to enhance customer satisfaction and retention.
• Analyze customer feedback and service trends to identify areas for improvement and drive customer service init...