Customer service Mandarin speaker- Chat support

Customer service Mandarin speaker- Chat support

DUTIES AND RESPONSIBILITIES:

• Understand customer enquiries and respond via applicable channels: email and chat.
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
• Manage customer escalations and ensure that these are answered, tracked, and escalatedas required.
• Perform all procedures accurately, including following client’s documented work processes, data entry requirements, and complaint management processes.
• Ensure all SLAs are met accordingly.
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
• Provide a high level of professionalism and competent customer service.
• Able to communicate effectively with customers in a friendly and polite manner following the client’s processes.
• Able to read, write, and speak fluentl...